Reserva Dashboard

THE MORE, THE MERRIER

With RESERVA - An intelligent group booking tool, Goeres saw a spike in Group bookings. We created a self- help, easy to use & navigate group booking module, where a user can invite his group, add/modify & allot rooms along with giving the user the last minute flexibilities involved in a group booking.

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BACKGROUND

With a legacy of operating the Parc brand of hotels in Luxembourg, Goeres Group rebranded the existing Parc hotel sites under a consolidated banner goereshotels.com, Further based on data analytics, it was discovered that there was a growing demand for group bookings & Goeres needs to automate & be the first hotel in Luxembourg to achieve this revolution.

Reserva Dashboard
Reserva Dashboard

THE DIGITAL CHALLENGE

With a growing number of customers coming through digital channels, Goeres hotels knew that implementing a full customer-centric digital strategy would be critical to their long-term success. As the company expanded , it sought a new strategy to enhance its activity through digital channels to improve customer satisfaction, and reinforce its digital marketing capabilities. On top of this, a growing demand for Group bookings which created the need to have an automated solution which reduces the hassle of coordination amongst hotel sales personnel & the group booking administrator.

Step by step process

Process

Step 1

Group booking organiser initiates a group booking

Process

Step 2

Team Goeres gets a notification

Process

Step 3

Goeres sends a quote to the administrator

Process

Step 4

Organiser approves it, pays online & sends invites to his colleagues to enter their details

Process

Step 5

Goeres blocks the room inventory

Snapshots

Results

  • 200%
    spike in group bookings
  • 700+
    nights in less than 4 months of implementation
  • 35%
    increase in
    ROI

Other Features

  • SPLIT PAYMENT
  • GROUP PAYMENT
  • SECURE GATEWAY
  • MULTI-LANGUAGE
  • GROUP INVITATIONS
  • ADD ROOMS
  • MODIFY ROOMS
  • DELETE ROOMS
  • MULTI-CURRENCY
  • MULTI ROOM BOOKING INTEGRATION
  • BESPOKE CUSTOMISATIONS AS PER REQUIREMENTS

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