What Is A Chatbot?

A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product such as website, social platforms (Facebook and Twitter)

Advantages of Chatbot

  • Save Time and Money
  • Generate Leads and Revenue
  • Guide Users to Better Outcome
  • Provide ‘After Hours’ Support
  • Engage Users in a Unique Way

Type of Chatbots

  • Support Chatbots

    Support chatbots are built to master a single domain, like knowledge about a company. They have personality, multi-turn capability, and context awareness.

  • Skills Chatbots

    Skills chatbots are typically more single-turn-type bots that do not require a lot of contextual awareness. They have set commands that are intended to make life easier.

  • Assistant Chatbots

    Assistant chatbots are mix of Assitant and skill bots. They act as a assistant to the users in doing every small thing in life wether its paying a bill to booking a hotel room.

Application Areas

  • Customer service
  • Ecommerce
  • Productivity
  • Sports Entertainment
  • Information Gathering
  • Personal Helper

Other Technology

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